1. Scope
This Privacy Policy covers the website istanbultransferist.com operated by Soliga Travel, together with the booking processes carried out via WhatsApp, Telegram, telephone and e-mail. Third-party links on our site (social media accounts, map services, etc.) are subject to their own privacy policies.
2. Information We Collect
- Information you provide: name and surname, phone, e-mail, flight details, pick-up and drop-off addresses, number of passengers and special requests.
- Automatically collected information: IP address, browser type, pages visited, time spent and referring address.
- Chat assistant records: your conversations with the AI-powered assistant and any contact details you choose to share.
We do not collect credit or debit card details through our website. Depending on the service, payment is taken in cash, by bank transfer or by card terminal in the vehicle; your card details are never stored by us.
3. How We Use Your Information
- To create and confirm your booking and deliver the transfer,
- To track your flight and update the pick-up time,
- To communicate with you about the service (confirmation, reminder, chauffeur details),
- To issue invoices and keep statutory records,
- To resolve your requests and complaints,
- To keep the site secure and improve our service quality.
We never sell, rent or share your information with third parties for marketing purposes.
4. Who We Share Information With
The minimum information required to deliver the service (name, phone, route, flight details) is shared with the assigned chauffeur or partner agency. Beyond that, sharing is limited to our hosting provider, accountant and legally authorised public authorities, only to the extent necessary. See section 5 of our Personal Data Protection Notice for details.
5. Security Measures
- Our website is served over an encrypted connection with an SSL/TLS certificate.
- Access to the administration panel is protected by username/password and limited to authorised personnel.
- Our servers are backed up regularly and kept up to date.
- Our staff and partners are obliged to keep customer information confidential.
No system is 100% secure; we therefore recommend that you do not send sensitive data such as identity or card numbers through the chat assistant or messaging channels.
6. Cookies
In addition to strictly necessary cookies, our site uses analytics cookies that run only with your consent. Please see our Cookie Policy for details and preference management.
7. Children's Privacy
Our services are not directed at children under 18. Transfers for unaccompanied minors are only carried out with the confirmed consent of a parent or guardian, and the information collected is used solely to deliver the service.
8. Your Rights
For information about your rights to access, rectify, erase or object to the processing of your personal data, please read our Personal Data Protection Notice and send your requests to info@soligatravel.com using the Data Subject Request Form.
9. Changes to This Policy
This policy may be updated in line with legislative changes or developments in our services. The current version is always published on this page, and the update date is shown at the bottom of the page.
10. Contact
For privacy-related questions: info@soligatravel.com · +90 541 504 79 70 · Perpa Ticaret Merkezi, Şişli / İstanbul