1. Identity of the Data Controller
Your personal data is processed by Soliga Travel (referred to as “Soliga Travel”, “the company” or “we”) acting as data controller.
- Address: Perpa Ticaret Merkezi, Şişli / İstanbul
- Phone: +90 541 504 79 70
- E-mail: info@soligatravel.com
- Tax office / number: (to be provided) / (to be provided)
- MERSIS no: (to be provided)
- TÜRSAB licence no: (to be provided)
- Website: istanbultransferist.com
2. Personal Data We Process
- Identity data: name and surname; where requested, the names of the travelling passengers.
- Contact data: phone number, WhatsApp/Telegram number, e-mail address, pick-up and drop-off addresses.
- Travel and service data: flight number, flight date and time, terminal, number of passengers and luggage, route, vehicle preference, meet & greet requests, special requests (child seat, wheelchair access, etc.).
- Customer transaction data: your booking requests, our correspondence, requests and complaints.
- Security data: IP address, browser and device information, website log records.
- Marketing data: website usage statistics obtained via cookies (only with your explicit consent).
- Chat assistant data: messages you send to the AI-powered assistant on our website and any contact details you choose to share within those messages.
We do not request special categories of personal data such as health, religion or ethnicity. If you voluntarily inform us of a requirement such as wheelchair access, that information is used solely to deliver the service and only for as long as the request requires.
3. Purposes of Processing
- Planning and delivery of transfer, meet & greet, chauffeur and organisation services,
- Receiving booking requests, quoting prices and confirming reservations,
- Tracking flights and updating pick-up times accordingly,
- Assigning chauffeurs and vehicles and coordinating the service,
- Handling requests, suggestions and complaints,
- Invoicing, accounting and compliance with financial legislation,
- Fulfilling our legal obligations and establishing evidence in potential disputes,
- Ensuring website security and measuring service quality,
- Sending promotional information where you have given explicit consent.
4. Method of Collection and Legal Grounds
Your personal data is collected through the forms and chat assistant on our website, WhatsApp, Telegram, telephone, e-mail and social media channels, as well as through partner agencies and hotels, by fully or partially automated means.
Processing is based on the following legal grounds set out in Article 5 of the KVKK:
- Necessity for the conclusion or performance of a contract (Art. 5/2-c): creating your booking and providing the transfer service.
- Compliance with a legal obligation (Art. 5/2-ç): obligations arising from tax, travel agency and e-commerce legislation.
- Legitimate interests (Art. 5/2-f): improving service quality, site security, evidence in disputes.
- Establishment, exercise or protection of a right (Art. 5/2-e): handling potential legal claims.
- Explicit consent (Art. 5/1): non-essential cookies and commercial electronic messages.
5. Recipients of Personal Data
- Chauffeurs, vehicle suppliers and partner agencies: limited to the name, contact, route and flight details required to deliver the service.
- Airport service providers: to fulfil meet & greet, fast track and lounge requests.
- Hosting and IT service providers: for the technical storage of the website and records.
- Accountants and legal advisers: to fulfil statutory obligations.
- Competent public authorities: where required by law and limited to the scope requested.
International transfers: The AI-powered chat assistant and the analytics tools used on our website operate through service providers whose servers are located outside Türkiye. Accordingly, chat content and usage data obtained through non-essential cookies may be transferred abroad in line with the conditions set out in Article 9 of the KVKK (based on your explicit consent or another statutory transfer condition). We recommend that you do not enter sensitive information such as identity numbers, card details or health information into the chat assistant.
6. Retention Periods
- Booking and service records: 10 years after completion of the service (general statute of limitations).
- Invoices and accounting records: 10 years (Tax Procedure Law and Turkish Commercial Code).
- Internet traffic and log records: 2 years (Law No. 5651).
- Chat assistant records: a maximum of 2 years; deleted earlier upon your request.
- Consent records for commercial electronic messages: 3 years after consent is withdrawn.
7. Your Rights as a Data Subject
Under Article 11 of the KVKK you have the right to: learn whether your personal data is processed; request information if it has been processed; learn the purpose of processing and whether the data is used in line with that purpose; know the third parties to whom the data is transferred domestically or abroad; request rectification of incomplete or inaccurate data; request erasure or destruction within the conditions of the law; request that such rectification or erasure be notified to third parties; object to a result arising against you from analysis carried out exclusively by automated systems; and claim compensation for damage arising from unlawful processing.
8. How to Apply
You may submit your requests, together with information verifying your identity:
- in writing to Perpa Ticaret Merkezi, Şişli / İstanbul,
- by e-mail to info@soligatravel.com,
- or from the e-mail address registered in our systems.
Your application will be concluded free of charge within 30 days at the latest, depending on the nature of the request; where the process incurs an additional cost, the fee set by the Personal Data Protection Board may apply. You may use our Data Subject Request Form.