1. Formation of the Reservation
Booking requests are submitted via WhatsApp, telephone, e-mail or our website. A reservation is deemed formed once we confirm it together with the price and vehicle details. Unconfirmed requests are not binding.
When booking, please provide accurate details: name and surname, contact number, date and time, pick-up and drop-off addresses, number of passengers and luggage, and the flight number where applicable. The guest is responsible for consequences arising from incorrect or incomplete information.
2. Pricing
- The confirmed price is fixed; no surcharge is applied for traffic congestion or normal waiting times.
- The price includes the vehicle, fuel, chauffeur, motorway and bridge tolls, and insurance.
- Route changes, additional stops, extra passengers/luggage or extended duration may incur a difference, which is communicated before the service.
- Airport parking fees and extras such as meet & greet and fast track are priced separately.
3. Payment
Payment can be made in cash (TRY, USD, EUR), by bank transfer, or by credit card via the in-vehicle card terminal. Invoiced/credit arrangements are available for corporate guests upon assessment. Your card details are never stored on our website.
4. Waiting Times
- Airport pick-ups: 60 minutes of free waiting from the landing time. Your flight is tracked live and no surcharge applies for delays.
- City and hotel pick-ups: 15 minutes of free waiting from the agreed time.
- Beyond the free period, waiting is charged at the rate notified before the service.
5. Cancellations and Amendments
- Cancellations made more than 24 hours before the service are free of charge; any payment made is refunded in full.
- Cancellations made 24–6 hours before may incur a cancellation fee of up to 25% where a vehicle has already been allocated.
- Cancellations made less than 6 hours before, or failure to appear at the meeting point (no-show), are charged at 100%.
- Date/time changes are accommodated free of charge subject to availability; vehicle class changes are subject to a price difference.
- No cancellation fee applies where the airline cancels the flight.
Cancellation and amendment requests must be submitted through the channel used for the booking (WhatsApp, telephone or e-mail). Refunds are made using the original payment method within 14 days at the latest following approval of the request.
6. Force Majeure
Where the service cannot be performed due to extraordinary weather, natural disaster, road closure, general strike, decisions of official authorities, terrorist incidents or similar events of force majeure, neither party is liable for compensation; amounts collected are refunded or the service is postponed by mutual agreement.
7. Guest Obligations
- Smoking, consuming alcohol and behaviour endangering road safety are prohibited in the vehicle.
- Seat belts are compulsory; requests for suitable child seats must be made at the time of booking.
- Cleaning and repair costs arising from deliberate damage or excessive soiling are charged to the guest.
- Where illegal substances are carried, the service is terminated immediately and the competent authorities are notified.
8. Luggage and Lost Property
A vehicle is allocated according to the luggage declared at booking; capacity may be insufficient for undeclared additional luggage. Items left in the vehicle are kept safe and we contact you using your details; handover requires proof of identity.
9. Complaints
You may submit complaints about the service to +90 541 504 79 70 or info@soligatravel.com. Complaints are assessed and answered within 7 business days at the latest. Guests qualifying as consumers may apply to the Consumer Arbitration Committees or Consumer Courts within the applicable monetary limits.
10. Insurance
All vehicles in our fleet are covered by compulsory traffic insurance and the relevant transportation insurances in accordance with applicable legislation. We operate as a TÜRSAB-licensed agency (Licence No: (to be provided)).